Every member of the team is important

December 12, 2011 at 4:12 pm | Posted in Blogroll, General | 37 Comments

We were pained to hear about a tragedy in a Kolkata hospital where 89 persons died, most of them patients, due to a fire. We were even more shocked when we read a story in the Times of India that many of them could have been alive today only if the guards had responded more quickly and positively. From different stories narrated by relatives of the patients, the guards asked them not to raise an alarm and assured that it was a minor blaze. When one of the relatives pleaded to let him in, they were adamant and refused him even to go near the gate. When people from nearby slums scaled the boundary walls and were trying to get into the hospital, the lights were switched off.

We are not privy to the guards’ side of the story, but the utter callousness is so obvious. We can safely assume that if only the guards had thought & acted differently, the outcome may have been quite different. Under normal circumstances, the guards are supposed to be strict to protect the hospital and its property. However under such rare and abnormal situations as above, they need to think and add differently. In the absence of any senior person, they had to act swiftly and appropriately on their own.

After the initial shock and anguish had subsided, my thoughts turned to the wider significance of this incidence to different walks of our life. Whether at home or work and for people of all ages the main focus is on normal routine transactions. How often do we think of and prepare ourselves (and others) for the unusual, the exceptional. Isn’t the preparedness really critical for such rare incidences where absence of an appropriate response can have a huge cost?

As I was writing these lines, I saw a news flash on TV informing about two nurses working at the hospital who saved lives of half a dozen patients though in the process they sacrificed their own lives. This was in stark contrast to the attitude and actions of the guards. Obviously this depends on individual qualities & values. But there may be one possible lesson for us in this difference. The role for nurses is to care for the patients. Day in and day out they are their thoughts & actions are directed by this. So in case of danger to patients their instinctive action would be in line with caring for the patients. The guards’ case is different. While performing their normal duties, their thoughts & actions are on protecting the hospital and its interests. The patients are not their focus. At times some patients may come across to the guards as trouble-makers and in an adversarial role. This possible difference brings out the need for extra attention while preparing for unexpected eventualities, in cases where the demands in special circumstances are quite different from the behavior under normal circumstances.

What about the role of leaders at all levels; whether it is as parents & grand-parents at home, teachers & principals at schools & colleges or as managers & leaders in business organizations?

There are three possible approaches a leader can take towards those whom he leads.

  • Believe that he knows what is best for those he is leading, and therefore take actions to ensure that they do what is told to them or expected from them
  • Believe that he may or may not be the best person to decide what is good for those he leads, and therefore focus his attention on helping them to help themselves
  • Believe that once he has told what is expected from those he leads, and therefore leave it to them to figure out how to go about delivering the results

Generally it is found that both the first and last alternatives have their flaws and can lead to clashes & confrontations; whereas the second alternative takes much greater maturity patience and tolerance but produces better results and greater harmony.

As more news about the hospital tragedy is pouring in, it is becoming apparent that there were problems with many parts of the overall operation. If and when more details are available publicly, it would help to take a systemic view which may provide additional learning from this incidence which we could use in other walks of life.

 

Advertisements

37 Comments »

RSS feed for comments on this post. TrackBack URI

  1. In addition to what is mentioned in the above article:

    The hospital punished the guard for calling the firemen on one such earlier occasion.

    http://timesofindia.indiatimes.com/city/kolkata-/AMRI-hospital-punished-guard-for-calling-firemen/articleshow/11065577.cms

  2. “How often do we think of and prepare ourselves (and others) for the unusual, the exceptional.”

    Most of us are ill-equipped to deal with intensely crisis situations like these and in the heat of the moment a sort of tunnel vision takes over our consciousness that makes any sensible and innovative handling of the crisis all the more difficult.

    I was just reading the detailed analysis of the Air France 447 crash that killed over 200 people in 2009. It’s a chilling tale and a vivid example of what you wrote above, and how things could have turned out differently if the captain or even the more experienced co-pilot had intervened while there was still time.

    http://www.popularmechanics.com/technology/aviation/crashes/what-really-happened-aboard-air-france-447-6611877

  3. ¡¡¡¡¡°ÕæµÄÂð£¿Ì«ºÃÁË£¡¡±
    通宝娱乐场下载 http://www.8888328.cn:15008

  4. ¡¡¡¡²»Ò»»á¶ù£¬ÄÇÎåÈ˱㷢ÏÖÁ˲»Ãî¡£
    腾博会国际娱乐城 http://www.107d.cn:15010

  5. ¡¡¡¡»ðÎèÕ¾ÔÚμˮ±ß£¬×ÔË®Ãæ´µÀ´µÄ·çÁö¯ËýµÄÒ½ó£¬Ò²Áö¯ËýµÄ³¤·¢¡£ËýÕû¸öÈËËƺõÓëÌì¡¢ÓëË®¡¢ÓëÖÜΧµÄ¾°Ö£¬¶¼ÍêÈ«ÈÚΪÁËÒ»Ì壬ÏԵúÍг¶ø±ðÖ¡£½ö½öÊÇÒ»¸ö±³Ó°£¬±ãÍðÈçij¸öÏÈÏÍËùÃèÊö¹ýµÄ¡°ÂåÉñ¡±£º
    鸿运国际365体投注 http://www.8888510.cn:15010

  6. ¡¡¡¡¶«·½ÎÊÌìÒ»¸ö¸ö³éÈ¡£¬ÖÚÈ˶¼È«Éñ¹á×¢µÄ×¢ÊÓ×Å¡¢Ìý×Å£¬²¢Î´¿´³ö¶«·½ÎÊÌ춯ʲôÊֽš£¶ÔÓÚÔÚ³¡µÄÈËÀ´Ëµ£¬ÊµÁ¦×îµÍµÄÒ²¶¼ÒѾ­´ïµ½ÁËͨÁé¾³ÒÔÉÏ£¬¿ªÆôÁËÁé»êÁ¦Á¿ÁË£¬ËùÒÔ¼Çסÿһ¸öǩλ¶ÔÓ¦µÄ¼Ò×åÊÇÄÄÒ»¸ö£¬¸ù±¾²»·Ñ´µ»ÒÖ®Á¦¡£
    通宝娱乐场下载 http://www.8888396.cn:15027

  7. ¡¡¡¡ÓÃÁé»êÁ¦Á¿¸ÐÓ¦ÁËÒ»ÏÂÖÜΧµÄ»·¾³£¬ÈÎåÐÒ£Á¢¿Ì¾Í·´Ó¦Á˹ýÀ´£º×Ô¼ºÊǽøÈëÎ伫ÐÇÁË¡£¶ÔÓÚÎ伫ÐÇ£¬Ëû»¹ÊÇÊ®·ÖÊìϤµÄ£¬±Ï¾¹ÕâÀïÊÇ×Ô¼ºÉúÃü¿ªÊ¼µÄµØ·½¡£
    环球博彩网 http://www.7666668.cn:15037

  8. ¡¡¡¡ÕâÒ»´Î£¬ÖÚÈËÓÖÊÇÒéÂÛ·×·×£¬²»¹ýÄÚÈÝÈ´ºÍ֮ǰÍêÈ«Ïà·´£¬È«¶¼³ÉÁ˶԰Á·çµÄÔÞËÌÓë³ÆµÀ¡£
    线上娱乐真人棋牌 http://www.785q.cn:15021

  9. ¡¡¡¡¡°ÄãÓÐËù²»Öª¡£¡±±ùÆÇ»ðÑæÊÞÂúÑÛµÄã°â꣬¼ÌÐø˵µÀ£º¡°Õâ±ù»ðÊ¥Á«£¬Ò»Ç§ÄêÒ»¿ª»¨£¬ÈýǧÄêÒ»¿ÝÈÙ¡£Õâ´Î¿ª»¨£¬ÒѾ­ÊÇËüµÚÈý´Î¿ª»¨ÁË£¬ËùÒԵȵ½´Ë´ÎµÄ»¨¶äµòл֮ºó£¬Ëü¾Í½«ÏÝÈë³ÁÃߣ¬Ö±µ½ÈýǧÄêÖ®ºó²Å»áÖØи´ËÕ£¬Éú³öÒ»Öêеıù»ðÊ¥Á«À´¡£Î´À´µÄÈýǧÄêÀÕâÊÀÉ϶¼½«Ã»Óбù»ðÊ¥Á«µÄ´æÔÚÁË¡£¡±
    轮盘聊天 http://www.823q.cn:15028

  10. ¡¡¡¡ËûÃÇʵÁ¦µÄÈ·ÊÇÇ¿£¬Ö»Òª½÷É÷СÐÄһЩ£¬¾ÍËãÉí´¦Õâô¶àÈ˵ÄΧ¹¥Ï£¬ËûÃDZ£ÃüÒ²²»ÊÇÎÊÌâ¡£¿ÉÈôÕ⼸ʮÈ˶¼·è¿ñµÖµ²£¬ÄÇËûÃÇÏëÒªÀ뿪£¬»¹ÊǺÜÓÐÄѶȵģ¡
    中超赌球 http://www.5666663.cn:15026

  11. ¡¡¡¡¡°ÄãµÄÈâÌåµÄÈ·ÔöÇ¿Á˲»ÉÙ£¬¿ÉÒÔÎüÊÕһЩÄÜÁ¿ÁË¡£¡±Ê¥ÁéµÀ¡£
    二八杠玩法 http://www.8888272.cn:15040

  12. ¡¡¡¡ÎÂÁëÄÏÒ»±ßºÀÒû£¬Ò»±ßÏòËùÓÐÈ˼ÌÐø˵µÀ£º¡°ÄÇÄãÃÇÖªµÀ£¬ÎÒΪʲôÐÀÉÍÕâС×ÓÂ𣿡±
    足球比分直播网 http://www.722q.cn:15036

  13. ¡¡¡¡¡°àÅ£¬Ò»ÑÔΪ¶¨£¡¡±ÈÎåÐң˵×ÅÉì³öÓÒÕÆ£¬Í£ÔÚ¿ÕÖС£
    赌钱娱乐平台 http://www.320d.cn:15009

  14. ¡¡¡¡ÏëÃ÷°×ÁËÕâЩ£¬ÈÎåÐÒ£ÐÄÖаµÂîÒ»Éù£¬²»¹ýȴҲû°ì·¨¡£Ëû»Ø¹ýÉíÀ´£¬ÏëÒªÔÚÕâɽ¶´ÖпªÆôÊ¥Íõ¿Õ¼ä£¬°Ñ°×¹Ç¾ÞÈ˶¼·Å³öÀ´£¬¿ÉÕâɽ¶´Äڿռ䲻µ«Ê®·ÖÏÁÕ­£¬ÎÞ·¨ÈÝÄÉÊ¥Íõ¿Õ¼ä£¬¶øÇÒɽ¶´Ëıھ¹È»ÎޱȼáÓ²£¬Ò²ÎÞ·¨±»³Å»µ¡ª¡ªÕâÒ²ÊÇÓÐÔ­ÒòµÄ£¬Èç¹ûɽ±ÚºÜÈÝÒ×ÆÆËðµÄ»°£¬Äǰ׹Ǵó¾üµÄÊØÎÀ¾ÍûÓÐÒâÒåÁË£¬´«³ÐÕßÃÇÍêÈ«¿ÉÒÔ´Óɽ±ÚµÄÒ»²à´ò¶´£¬µÖ´ïÕâ¿Õ¼äÆÁÕÏÇ°¡­¡­
    真人桥牌 http://www.hg2.com.cn:15005

  15. ¡¡¡¡Ç°ÃæµÄÉùÒô£¬ÊÇÈÎåÐÒ£Ò»½£´Ì´©Á˶ÔÊÖµÄÐÄÔࣻºóÃæµÄÉùÒô£¬ÔòÊÇËû±»ÁíÒ»Ãû¶ÔÊÖ´òÖÐÁË£¡
    橙花皇冠 http://www.869q.cn:15042

  16. ¡¡¡¡ÌìµØÒ»°µ¡£
    保时捷平台开户 http://www.8888207.cn:15007

  17. ¡¡¡¡±ðÈ˶¼ÒѾ­½øÈëÕ½¶·×´Ì¬ÁË£¬µÐ·½»¹Ê£ËÄÈË£¬±¾·½¾ÍֻʣËû×Ô¼º¡ª¡ªÕÕÀí˵£¬ÕâËÄÈ˱ãÒª½»¸øËû¶Ô¸¶£¡ËùÒÔÕâ»á¶ù£¬ÄÇËÄÈËÒ²¶¼ÔÚ¶¢×ÅÈÎåÐÒ£¿´¡£
    金鲨银鲨老虎机 http://www.273d.cn:15032

  18. ¡¡¡¡Ñ©·åÒÀ¾É£¬¸ß´óµÄÎÞ×Ö±®ÉÏ£¬ÈÔ¾ÉïÔ¿Ì×Ű˸ö´ó×Ö£¬ÄËÊÇÈÎåÐÒ£Éϴε½À´Ê±ËùÁôϵģº¡°Ê¥×å³öÊÖ£¬²»Áô»î¿Ú£¡¡±
    网球直播吧 http://www.6666603.cn:15028

  19. ¡¡¡¡ÒòΪÈÎåÐÒ£ÖªµÀ£¬¶Ô·½ÕâÑùµÄÀϺüÀ꣬ÊDz»¿ÉÄÜÓÐÈκÎÐÄ´ÈÊÖÈí£¬ÒÔÖ¸ø×ÔÉí´øÀ´Âé·³µÄ£¡¶øÇÒÈôÊÇË«·½½ÇÉ«»¥»»£¬»»×öÊÇÈÎåÐÒ£ÔÚÕÒ±ù»ðÊ¥Á«ÕâµÈÖÁ±¦£¬²¢ÇÒÀûÓÃÁËÒ»¸öÄ°ÉúÈË°ï棬Ҳ°Ë³É»áÔÚʳÉÖ®ºó½«ÕâÄ°ÉúÈËɱËÀ£¡
    开心8国际注册 http://www.697q.cn:15050

  20. ÕýÎÄ µÚ¶þ°ÙÆßÊ®ÎåÕ ¿ÍÆøµÄµÛÍõ
    开心8 http://www.8888279.cn:15038

  21. ¡¡¡¡¶ø³ö¼ÛµÄ·½·¨£¬±ãÊǽ«×Ô¼ºÓÃÒÔ×÷¼ÛµÄ¶«Î÷£¬Ö±½Ó·ÅÈëÄÇÓñÅÆÖУ¬²¢±¨³öÏàÓ¦µÄ¡°ÐÇ¡±Êý¡£Ò»µ©ÅÄÂô³É¹¦£¬ÄÇÓñÅÆÖ®ÖÐËù´æµÄ¶«Î÷£¬Ò²¾Í¶¼ÊÇÄÇÅÄÂôÕßµÄÁË£¬¶ø¾ºÅÄÕߣ¬ÔòµÃµ½ËûËùÅÄϵĶ«Î÷¡­¡­
    万科娱乐城 http://www.8800i.cn:15020

  22. ¡¡¡¡ËÆÊDZ˴ËÖ®¼äµÄ¸ÐÓ¦Ò»°ã£¬´ËÈËÒ²»Ø¹ýÍ·£¬Ïò×ÅÈÎåÐÒ£ËùÔڵĵط½ÀäÀäһƲ¡£
    徐州博彩公棚 http://www.8888238.cn:15033

  23. ¡¡¡¡Èç½ñ£¬ÈÎåÐÒ£µÄʵÁ¦ÊÇͨÁé¾³Èý²ã£¬²»¹ýÒ»°ãµÄÄù˜„¾³ÐÇÕߣ¬¶ÔËûÀ´ËµÒ²²»×ãΪ¾å¡£ÔÙ¼ÓÉÏÊ¥Íõ¿Õ¼äÒÔ¼°Ê¥ÍõÁìÓòµÄË«ÖØЧ¹û£¬¸üÊÇÈÃËûÄÄÅÂÓöµ½×ðÕß¾³µÄ³¬Ç¿´æÔÚ£¬Ò²ÓÐÒ»¶¨µÄ×Ô±£Ö®Á¦¡£
    体育彩票大乐透开奖结果 http://www.273d.cn:15028

  24. ¡¡¡¡Ò»±ß˵×Å£¬ÈÎåÐÒ£Ò»²½²½ÏòÇ°×ßÈ¥£¬¾¶Ö±À´µ½Á˸ÉÊÝÄÐ×ÓµÄÃæÇ°£¬¼¸ºõ½«Á³ÌùÔÚ¶Ô·½Á³ÉÏ£¬Í¬Ê±Å­ÊÓ×ŶԷ½¡£
    qq彩票网 http://www.6666621.cn:15026

  25. ¡¡¡¡ÈÎåÐÒ£µãµãÍ·£¬Â¶³öһ˿¹îÒìµÄ΢Ц£º¡°ºÜºÃ£¬Ä㶼˵ÍêÁË°É£¿¡±
    长乐坊北海岸客户端 http://www.8888275.cn:15000

  26. ¡¡¡¡¿´µ½´ËÇé´Ë¾°£¬ÈÎåÐÒ£¸Ïæ´òÔ²³¡£º¡°µù£¬ÄãÕâÊÇϹ˵ʲôÄØ£¬ÎÒµ¹ÊÇÎÞËùν£¬È˼ҹÃÄï¼ÒµÄ¿ÉÊÇÃû½ÚÒª½ô¡£¡±
    福建福利彩票 http://www.hg9.com.cn:15035

  27. ¡¡¡¡ÓÉ´Ë£¬ÔÚÈÎåÐÒ£µÄÊ¥Íõ¿Õ¼ä±£»¤Ï£¬´ó³æ¶ã¹ýÁ˵ÚÒ»½Ù¡£
    鼎峰国际娱乐城 http://www.322d.cn:15040

  28. ¡¡¡¡ÈôÊÇÔÙóȻ³åÉÏÈ¥µÄ»°£¬¿ÖÅÂÖ»»á×ÔÈ¡ÆäÈè¡­¡­
    澳门真人赌场平台 http://www.d328.cn:15040

  29. ¡¡¡¡Ò²¾ÍÊÇ˵£¬¼òµ¥µÄÒ»»÷·¢³ö£¬¾ÍÒѾ­Ï൱ÓÚ¾ªºè¾Å½£µÚÎå½£µÄÁ¦Á¿ÁË¡£¶øÇÒ×÷ΪÐÇÖéÕ½¼¼£¬ÓÐÐÇÖéÄÚÅÓ´óµÄÄÜÁ¿ÎªÒÀÍУ¬»¹¼æ¾ßÊôÐÔÖ®Á¦¡ª¡ª¿ÉÒÔÃ÷È·µÄ˵£¬¡°´©É½»ðÁú×ꡱÕâÒ»ÕУ¬ÆÆ»µÁ¦±È¾ªºè¾Å½£µÚÎå½£»¹Òª´ó£¡
    博彩游戏中的数学原理 http://www.5666669.cn:15039

  30. ¡¡¡¡»ðÎèÒ²ÊÇ´ÏÃ÷ÈË£¬ÈÎåÐÒ£Ïëµ½µÄ£¬ËýÒ²¶¼Ïëµ½ÁË£¬µ±¼´±ãµãÍ·µÀ£º¡°àÅ£¬ÎÒ´ú±íÎ÷Á¹¹ú£¬±íʾͬÒâ¡£¡±
    鼎盛二八杠在线赌博 http://www.hg9.com.cn:15012

  31. ¡¡¡¡À¶ÃÎÑãµÄÃÀÀöÓëÉÆÁ¼£¬ÃûÑïǧÀ¾¹È»´«µ½ÁËѪսÌÃÉÙÖ÷¶úÖС£ÑªÕ½ÌÃÊÇÕ½¼«ÐÇÆß´ó×ÚÃÅÖ®Ò»£¬ÉÙÖ÷ѪÌì³ê£¬¸üÊǺÃÉ«³ÉÐÔ¡¢°ÔµÀÆÛÈË¡£
    最大的博彩公司 http://www.1888886.cn:15015

  32. ¡¡¡¡¡°Õâ¡­¡­¡±ÔÆÆÆÌìÁ³ÉϸüÄÑ¿´ÁË¡£
    赌博网站排名前十 http://www.720q.cn:15029

  33. ¡¡¡¡½£Ö¸¸ßÌ죬ÈÎåÐÒ£ºÈµÀ£º¡°ÎÒËÀÓֺηÁ£¿µ«ÔôÀÏÌ죬Äã͵ÎÒÒ»ÊÀ£¬ÎÒ×ÝËÀÒ಻¸ÊÐÄ£¡¡±
    百家乐金牛棋牌 http://www.813q.cn:15020

  34. ÕýÎÄ µÚÆßÊ®°ËÕ ÏÐÔÆÐÇÍõ
    博彩公司排行 http://www.706q.cn:15037

  35. ¡¡¡¡¿´µ½¸÷´ó×ÚÃŵÄÈ˶¼ÂÒ³ÉÁËÒ»ÍÅ£¬ÈÎåÐÒ£»ì¼£ÓÚÈËȺÖУ¬²îµãʧÉùЦÁËÆðÀ´¡£ËûÐÄÖаµ×ÔàÖ¹¾£º¡°ÕâȺ·ÏÎÄÖµÃÔ½ÂÒÔ½ºÃ£¬×îºÃÄãÃǶ¼´òÆðÀ´£¬Æ´¸öÄãËÀÎÒ»î²Å½Ð¾«²Ê£¡¡±
    最大娱乐城 http://www.302d.cn:15009

  36. ¡¡¡¡´ó³æÁ¬Á¬µãÍ·¡£
    现金投注 http://www.d366.cn:15028

  37. ¡¡¡¡ÂÛÃûÆø£¬ËûÔ¶Ô¶²»È綫·½ÓîºÍ°ÁÊÀÎᣬÉõÖÁÄÑÒÔÆó¼°ËûÃǵÄÊ®·ÖÖ®Ò»¡£
    彩票投注站申请 http://www.hgzww.cn:15031


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Create a free website or blog at WordPress.com.
Entries and comments feeds.

%d bloggers like this: